For more information, please click on the links below or in our General FAQ section: This is the official store of the Lance Armstrong Foundation. Items purchased through the LIVESTRONG Store benefit the Lance Armstrong Foundation programs. Learn how your support helps. Contact Customer Service Please let our Customer Service Team assist you with any questions. The toll-free number is 877-WEARYELLOW (877-932-7935) or 407-253-4770 for international customers. 1. Wristbands Is there a minimum quantity of wristbands that can be ordered? Wristbands are available on our website (www.store-laf.org) in multiples of 10, 100, and 1200 packs. A 10 pack of wristbands is the minimum quantity available for purchase from the LIVESTRONG Store. Authentic wristbands can also be purchased in most Dick's Sporting Goods stores and in select Niketown stores. What size are the wristbands? The wristbands are available in two sizes - youth and adult. Youth size - 180 mm (7.09 in) circumference x 12 mm (0.47 in) width x 1.95 mm (0.076 in) thickness. Adult size - 202 mm (7.95 in) circumference x 12 mm (0.47 in) width x 1.95 mm (0.076 in) thickness. 2. Products Where can I find LIVESTRONG™ apparel and accessories? Currently, you can find LIVESTRONG™ apparel and accessories here on www.store-laf.org. Starting in November 2007, you are now also able to purchase new, limited LIVESTRONG Collection merchandise at Nike.com, Nike Stores, and Dick's Sporting Goods. Beginning in January 2008, a greater assortment of the LIVESTRONG Collection will be available at select retailers, including on our website. Authentic wristbands can be found in most Dick's Sporting Goods, select Niketown stores, and of course, on our website. Is my purchase tax deductible? The Lance Armstrong Foundation is a registered 501(c)(3) nonprofit organization and is a public charity. Donations made to the Lance Armstrong Foundation are tax deductible, however the amount paid for merchandise is generally not tax deductible. Consult your tax advisor for more information. I do not see the product or size that I want to purchase? Availability of items may change depending on inventory and season. How do your products fit? Please note that most product descriptions offer a sizing chart, where applicable. Sizes and fits vary by item. Nike women's products tend to run small, and Nike men's products run a little larger. Our cycling jerseys are pro-fit, which means a smaller race fit. You don't offer apparel that fits me. Why not? We are continually evaluating our sizing needs and availability. We try to offer a range of sizes, and we apologize that our products are not available in extended sizes. We know this can be frustrating. We thank you for your patience and hope to offer a broader range of sizes in the future. 3. Ordering Payment methods: Can I order by check/cash/money order? Unfortunately, the online store is only able to accept credit cards - Visa, MasterCard, American Express, and Discover. We are unable to accept orders over the phone or through the mail. Please note that our prices are quoted in U.S. Dollars. We apologize for any inconvenience. Order methods: Can I order by phone/mail? Phone or mail orders are not accepted. Please visit www.store-laf.org to place an order. Orders received at the LAF will be returned to the sender and you will be encouraged to visit the website to place your order. Is your website secure when I am entering my credit card? Yes, our checkout pages are secure for your credit card information. Depending on your web browser, you will find a lock, most likely on the top or bottom navigation of your page. For example in Internet Explorer 7.0, the lock is now at the top. You can click on the lock to view our security certificates with Yahoo! Small Business. I live outside of the United States. How can I see the purchase amount in my currency, not US Dollars? Exchange rates change daily. You can use this tool, Yahoo! Currency Converter , for the most up-to-date way to convert your currency to US Dollars. What is a CVV number? The CVV number is a security code which merchants use to ensure that the cardholder is actually placing the order. On Mastercard and Visa cards, the CVV number is a three-digit code located on the back of the card, usually on the signature line. On American Express cards, the CVV number is a four-digit code on the front of the card, located above the credit card number. 4. Problems with Shopping Cart I am having trouble adding multiple items to my shopping cart. I add the item, proceed to check-out, and it is gone. Help! This problem is oftentimes related to your privacy settings on your computer, or existing firewall software. Our Yahoo!Store uses cookies to track the items that a customer has placed in the shopping cart. Some software identifies multiple items placed in the shopping cart as "3rd party cookies" and blocks the addition of an additional item. Sometimes this problem is further complicated by the fact that shoppers may not be aware of the fact they are running such software that has this effect. To learn more about how this can be changed, please visit Troubleshooting Checkout Problems. 5. Trouble with Order There seems to be an issue with my credit card, but I don't think this is true. What is happening? There are issues with different credit cards for various reasons. Please check that your bill-to name and address appears exactly as it does on a statement from your financial institution. Also, confirm that the credit card number and expiration date are correct. Please call your financial institution to verify your information. Our Customer Service Team is available from 9am-6pm EST, Monday through Friday for any questions regarding your specific order. I am having trouble placing my order. Is there a number I can call for help? Please let our Customer Service Team assist you in completing your order. The numbers are (877)WEARYELLOW (877-932-7935) for domestic calls and (407) 253-4770 for international calls. The hours of service are 9am-6pm EST, Monday through Friday. 6. Saturday Delivery Can I get my package delivered on the weekend? Only FedEx Ground offers the option of a Saturday delivery - domestic deliveries only. Please check Shipping Details for more information. 7. Order Confirmations via email You should receive an order confirmation via email to the email address you provided during check-out. You should also receive a ship confirmation via email once your order ships. This email will provide you with a tracking number, when applicable. The emails are sent from orders@laf.econnextions.com. Please add this to your address book if you have email spam blocker protection. If you have any questions, please call our Customer Service Team at (877) WEARYELLOW or (407) 253-4770. Our hours of service are 9am-6pm EST, Monday through Friday. 8. Order Cancellations & Hold Status In case your order has to be cancelled or is placed on hold, you will be notified via email. If you think you should have already received your order or a ship confirmation email, please contact our Customer Service Team to verify your order. You should always get a notification of any cancellation or hold status. If you feel more comfortable speaking with a Customer Service representative about the order verification or status, please call (877) WEARYELLOW. 9. Lance Armstrong Foundation FAQs For more information on the Lance Armstrong Foundation, please visit www.livestrong.org or FAQs. 10. Cancer Support For more information on we can help you face the challenges and changes that come with cancer, please visit our Cancer Support section. |
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